As a direct result of COVID-19 implications, All Blacks Tours are accepting refund requests up until 30 April 2020. Refund requests must be for travel packages during 2020. In the case of Test cancellations (or Tests being played behind closed doors), any customer that does not request a refund before 30 April 2020 will receive a credit that can be used for any All Blacks Tours package in the future. Due to the ever changing landscape and uncertainty of Tests going ahead, All Blacks Tours will continue to review the refund position.
We will review and update this as the situation evolves – if you have any queries please call us or email email@example.com
Please read the following Terms and Conditions carefully before purchasing an All Blacks Tours package. By placing a booking with All Blacks Tours, you agree to be bound by each of the provisions of these Terms and Conditions.
References to "All Blacks Tours", "us", "we", and "our" are to Sports Travel and Hospitality New Zealand Limited (trading as All Blacks Tours), and references to "you" are to you as the customer that purchases (or otherwise obtains) a travel package from All Blacks Tours.
KEY PAYMENT TERMS
Your deposit of 10% is payable at the time of booking and is non-refundable except in the case of cancellation pursuant to clauses 2.5 or 8.3.
NOTE: In the event that you cancel your booking, the cancellation fees in clause 5.2 will apply.
1. Booking Conditions
1.1 Age: You must at least 18 years old to purchase an All Blacks Tours package.
1.2 Lead booker: If you are making a booking for more than one person, the person submitting the online booking or who signs the booking form is the “lead booker”. The lead booker is responsible for:
(a) Making full payment on the price of the package(s) purchased, including any insurance premiums and cancellation or amendment charges
(b) Keeping all other people for whom the booking is made fully informed, as all documents and information regarding the package will be sent to the lead booker.
1.3 Insurance: You must purchase adequate travel insurance for you and all others members of your party at the time of purchasing your All Blacks Tours package.
1.4 Consent to photos: Photographers and film makers may be in attendance on tour and may capture your image. It is a condition of purchase of a tour package that you consent to use of your image and likeness by us for whatever purpose we see fit, including marketing our services in brochures and/or any website. If you do not wish to provide your consent under this clause 1.4, you must advise us prior to the travel date.
2.1 All prices are stated in New Zealand Dollars per person (accommodation is on a “twin-share” basis), and includes any applicable GST.
2.2 Prices are based on payment by internet banking or cheque. Purchases using credit card will incur a 2% credit card service charge (outlined in 3.4 below) which is not included in the package price.
2.3 Please note that for contractual reasons, the package price cannot be itemized. The package price only includes the services specified in your itinerary. Any personal incidental costs incurred during travel are excluded.
2.4 Each amendment made to the booking within 100 days of travel will incur an amendment fee of $100 per amendment per person, in addition to any fees charged by suppliers. No changes are permitted within 14 days of the travel date.
2.5 Prices are based on supplier costs, exchange rates, taxes, levies, and surcharges at the time of publication. Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges at any time until full payment is received. If we advise you that the price of the tour has changed substantially pursuant to this clause 2.5, you have the right to cancel your booking in accordance with clause 5.4 and we will refund your deposit to you.
3. Deposit and payment
3.1 Our contract with you begins upon receipt of deposit and/or full payment. After placing a booking, you will receive:
(a) A booking confirmation which details the inclusions of the package(s) purchased; and
(b) The applicable invoice and/or receipt.
These should be checked very carefully, and if any details are incorrect you must inform us within five working days.
3.2 If you make a booking more than three months before the travel date:
(a) A non-refundable deposit of 10% of the package price (and confirmation of travel insurance purchased) for all travel packages is due at the time of booking
(b) A subsequent deposit of 20% of the package price is due 60 days after booking
(c) Full payment for airfares quoted outside of group allocations is due at the time of booking
(d) The remaining balance is due 100 days before travel date for all packages
3.3 100% payment is due at the time of booking (along with confirmation of travel insurance purchased) if you place your booking within 100 days of the travel date for all packages
3.4 Payments can be made by online bank transfer, cheque, Visa, Mastercard, or American Express. Please note that a credit card service charge of 2.0% will be incurred for any payments made by Visa or Mastercard and 3.1% for any payments made by American Express.
3.5 If you pay by internet banking, please quote your booking reference and surname or invoice number to enable us to allocate your payment correctly.
3.6 Payment by cheque will be accepted if the cheque is drawn on a New Zealand bank account.
3.7 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your booking as outlined in the CANCELLATION section below.
4. Play Advantage deposit
4.1 By playing advantage and paying a $200 deposit toward a particular fixture, you are guaranteed access to an exclusive pre-sale window and may redeem your $200 deposit against any package offered for that fixture or tour, subject to availability.
4.2 To redeem your Play Advantage deposit, you must enter your Play Advantage reference number on the website where required, or quote on the manual booking form. $200 will be deducted from the final balance payment for your booking.
4.3 If you attempt to redeem your Play Advantage deposit for a package that is no longer available, or you no longer wish to purchase a package from us, you are entitled to a refund of $200 provided that you contact us to request the refund within 12 months from the date you paid the Play Advantage deposit. If you do not contact us within 12 months from the date you paid the Play Advantage deposit, we will have no obligation to refund to you the Play Advantage deposit.
4.4 Please note that your Play Advantage deposit cannot be redeemed within 14 days of the travel date, and you will need to contact us about a refund within 12 months from the date you paid the Play Advantage deposit.
5.1 All cancellations must be advised in writing by post or email to firstname.lastname@example.org from the person who made the booking, and are only effective from the date they are received by our office.
5.2 The following scale of cancellation fees will apply:
|Time before departure||Cancellation fee as a % of the total travel package price|
|More than 100 days||30% Non-refundable deposit|
|Less than 100 days||100% Non-refundable|
5.3 Most of our arrangements with suppliers are non-refundable and we are under no obligation to pursue any of our suppliers for refunds. However, subject to clause 5.4, to the extent that we do receive a refund from any of our suppliers in respect of a cancelled travel package, we will pass that refund on to you. If we are able to resell the cancelled travel package, subject to clause 5.4, we will refund you the cancellation fee.
5.4 Except as provided under clauses 2.5 and 8.3 your deposit will not be refunded to you if you cancel your booking for any reason at any time before the travel date.
5.5 Should you decide to cancel under clauses 2.5 or 8.3, you must exercise your right to do so within 14 days of the issue date printed on your revised invoice. On receipt of your notification that you wish to cancel, we will refund your deposit to you and we will have no further liability to you.
6. Unused services
6.1 Once your package services have commenced, refunds will not be provided where due to illness or personal choice you do not utilise part of or all of the package inclusions.
7. Changes by us
7.1 Because packages are planned several months in advance, we may occasionally need to make changes to package inclusions. We reserve the right to make changes to your itinerary at any time.
7.2 We will advise you of changes at the earliest possible date.
7.3 Some suppliers of the services included in your package reserve the right to cancel or amend the services they provide. As such, All Blacks Tours will use reasonable endeavors to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.
8. Tour group sizes
8.1 Prices and arrangements have been made based on minimum group sizes. Completion of the booking and payment process for the tour package is not confirmation that the tour will proceed.
8.2 In the event that minimum tour numbers are not met, we reserve the right to impose a surcharge, amend itinerary events so that the tour may proceed, and/or cancel the tour.
8.3 Should we choose to impose a surcharge, you will have the right to cancel in accordance with the provisions of clause 5.4. Should we choose to cancel the tour, you will be entitled to a full refund of the monies paid by you to us and we shall have no further liability to you.
9.1 Where flights are listed as a package inclusion, special group airfares have been included in the package pricing. Where packages including group airfares are no longer available, we are happy to assist with adding a flight to an available package for an applicable booking fee.
9.2 As airlines reserve the right to alter schedules, All Blacks Tours cannot be held responsible when conﬁrmed ﬂights are subsequently changed or cancelled. Once issued, airline tickets are non-refundable and non- transferable. Please refer to the airline fare rules and conditions of carriage.
9.3 Domestic connections from main centres will be specified if available. Special add-on fares from other domestic points within New Zealand are available at extra cost. Please contact us if you require assistance in this regard.
9.4 All taxes and fees associated with the airfare (including fuel surcharges, departure taxes and government levies) are included in the package price but are subject to change without notice.
9.5 Subject to availability and payment of the additional costs, you may upgrade your flights. If flight upgrade payments are non-refundable we will notify you of this beforehand and as such if you cancel a package that includes an upgraded flight you will not be reimbursed for these payments.
9.6 Earning Airpoints/Status points will depend on what your package is. Please check at time of booking.
10.1 While we will do everything possible to secure your preferred room request with the hotel, we are unable to guarantee these requests due to limitations on the number and types of rooms available.
10.2 Hotel and facility descriptions on the All Blacks Tours website and other publications are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view, or other specifications included in your booking.
10.3 Bonds or credit card imprints may be required by hotels. These are usually requested by the hotel at the time of check-in.
10.4 All Blacks Tours will not be responsible for any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.
11. Tour merchandise
11.1 Where applicable, please choose tour merchandise sizes carefully as it will not be possible to exchange these items at a later date.
11.2 While every effort will be made to ensure all tour merchandise is correct, we cannot accept responsibility if the sizing does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.
12. Match tickets
12.1 All tickets included in your package are supplied in accordance with the Ticket terms and conditions of the rugby union hosting the game, for which an administration fee is paid. This is included in the price of your package.
12.2 The tickets that form part of your package may not be resold or transferred without our prior written consent, and you cannot advertise or offer a ticket for transfer or resale on the internet or through any other medium. Tickets also cannot be used for advertising, promotion or other commercial purposes (including prizes, competitions or trade promotions) or to enhance the demand for other goods or services without the prior written permission of the host union.
12.3 If we are made aware of any prohibited use of your match tickets, we reserve the right to cancel your tickets and we may refuse to transfer your booking.
12.4 If a match you are scheduled to attend is cancelled, we will refund you the face value of your ticket if we are able to obtain a refund from the ticket issuer. Your holiday package will be unaffected by the match cancellation and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered in the event that a match you are due to attend is cancelled or postponed.
12.5 We will distribute your tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure, but reserve the right to amend this at any time. Once distributed tickets are your responsibility and cannot be replaced.
12.6 Please note that All Blacks Tours cannot be held responsible where the position or perceived quality of your seat at the match does not meet your personal expectations.
12.7 If you would like your ticket seating allocation to be “linked” to other customers, please speak to one of our consultants. While every effort will be made to allocate match seats for linked bookings together, this will be dependent on the ticket allocations we receive and cannot be guaranteed.
13. All Blacks Itineraries
13.1 The All Blacks fixtures and itineraries shown on the website and any All Blacks Tours published materials are correct at the time of publication. If the match schedules are changed due to circumstances beyond the control of All Blacks Tours, the supporter package inclusions and pricing may have to be altered.
14. Special events and promotions
14.1 The celebrities or players in attendance at an event are at the complete discretion of All Blacks Tours and/or the New Zealand Rugby Union, and you acknowledge that the people advertised as being in attendance at an event may change at short notice.
14.2 The date, time and venue of an event may change due to reasons outside our control. We are not responsible for any additional costs if such changes do not fit in with your travel and accommodation plans.
15. Our responsibilities
15.1 The services that we supply consist solely of:
(a) Arranging and coordinating travel, accommodation, match tickets and events
(b) Making bookings and issuing tickets and vouchers to customers for the provision of services and facilities by suppliers
15.2 We undertake to perform these services in accordance with the law, with reasonable care and skill. However, we will not be held liable for any loss, damage, or claim arising from acts or defaults outside the control of All Blacks Tours and its employees - including (but not limited to) suppliers of travel, accommodation, and match tickets in connection with your package.
15.3 To the extent permitted by law, our liability to you and your party will be limited to the value of the total cost of your package.
16.1 Please check all of the conﬁrmation letters and documentation distributed to you in relation to your travel and accommodation to ensure it fully meets your requirements. You must bring any errors to our attention at least 14 days before your travel date or we cannot guarantee the errors will be corrected to your satisfaction. All Blacks Tours will not accept responsibility for any documents subsequently altered without our consent.
17. Passport and visa requirements
17.1 If your package includes services fulfilled outside New Zealand, you will need a current passport that must be valid for at least six months after your return to New Zealand.
17.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance. It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to New Zealand.
17.3 Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by visiting their website at www.safetravel.govt.nz. We recommend that you review this information both prior to making your booking and prior to departure.
18. Accident Compensation
18.1 If you are ordinarily resident in New Zealand, any personal injury you suffer while overseas is likely to be covered by the Accident Compensation Act 2001. To the extent permitted by law, All Blacks Tours will not be responsible for any personal injury you suffer during your travels.
19. Force Majeure
19.1 If we delayed in or prevent from performing our obligations due to an event of force majeure (including, but not limited to, natural disasters, war or riots, closed or congested airports, or technical problems), then such delay or non-performance shall not be deemed a breach or entitle a claim for injury, damage, loss, delay, additional expenses or inconvenience .
19.2 Our obligations shall be suspended while such event of force majeure continues.
20. Limitation of Liability
20.1 Except as required by law (and to the minimum extent required by law), neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of or that are in connection with any duty or obligation under these terms and conditions or any duty or obligation at law.
20.2 To the extent that we have any liability to you under these terms and conditions or at law, that liability shall be capped to the amount that you have paid or is payable to us in accordance with these terms and conditions.
21.2 You have the right to access your personal information recorded by us and to have it updated and corrected as necessary by contacting one of our travel agents.
22. Consumer Guarantees Act
22.1 Unless clause 23.2 applies, the Consumer Guarantees Act 1993 applies to the services we provide and nothing in these terms and conditions is intended to contract out of or limit the application of the Consumer Guarantees Act 1993.
22.2 If you are entering into this Agreement in trade (as that term is defined under the Consumer Guarantees Act 1993), then we each confirm, acknowledge and agree that the goods and services are supplied to you and acquired by you in trade for a business purpose, and that the statutory guarantees and implied terms, covenants and conditions contained in the Consumer Guarantees Act 1993 are excluded to the fullest extent permitted at law, and do not apply.
23.1 All reasonable care has been taken to ensure the accuracy of information on the website and other published material - however, prices and services offered are subject to change.
24. Governing law
24.1 These terms and conditions are governed by New Zealand law and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these terms and conditions.