Call us

0800 87 2011

RWC 2023 Terms & Conditions

Please read the following Terms and Conditions carefully before purchasing an All Blacks Tours Package for Rugby World Cup 2023. By placing a Booking for a Package with All Blacks Tours for Rugby World Cup 2023, you agree to be bound by each of the provisions of these Terms and Conditions.

References to “All Blacks Tours”, “us”, “we”, and “our” are to Sports Travel and Hospitality New Zealand Limited (trading as All Blacks Tours), and references to “you” are to you as the customer that purchases (or otherwise obtains) a Package from All Blacks Tours.


1. Definitions

In these Terms, the words and expressions set out below shall, unless the context otherwise requires, have the following meanings set out in the Appendix to these Terms and Conditions:

2. Booking Conditions

2.1 You must at least 18 years old to purchase an All Blacks Tours Package.

2.2 Lead booker: If you are making a Booking for more than one person, the person submitting the online Booking or who signs the Booking form is the “Lead Booker”. The Lead Booker is responsible for:

  • Making full payment to us for the price of the Package(s) purchased, including any insurance premiums and cancellation or amendment charges; and
  • Keeping all other people for whom the Booking is made fully informed, as all documents and information regarding the Package will be sent to the Lead Booker.

2.3 Insurance: You must purchase adequate travel insurance for you and all other members of your party at the time of purchasing your Package. Refer clause 20 – Insurance.

2.4 Consent to photos: Photographers and film makers may be in attendance on Tour and may capture your image. It is a condition of purchase of a Package that you consent to use of your image and likeness by us for whatever purpose we see fit, including marketing our services in brochures and/or any website. If you do not wish to provide your consent under this clause 2.4, you must advise us prior to the travel date.

2.5 You must not use your Package, or any components included in the Package (including any Ticket) as a prize in a competition, sweepstakes or for any promotional purpose.

3. Prices

3.1 All prices are stated in New Zealand Dollars per person (accommodation is on a “twin-share” basis) and includes any applicable Taxes.

3.2 Prices are based on payment by internet banking or cheque. Purchases using credit card will incur a credit card service charge (outlined in 3.5 below) which is not included in the Price displayed.

3.3 Please note that for contractual reasons, the Price cannot be itemised. The Package Price only includes the services specified in your Itinerary. Any personal incidental costs incurred during your Tours are excluded shall be payable directly by you.

3.4 Each amendment made to the Booking will incur an amendment fee of $150 per amendment per person, in addition to any fees charged by suppliers. No changes are permitted within 14 days of the relevant travel date.

3.5 Prices are based on supplier costs, exchange rates, Taxes, levies, and surcharges at the time of publication. Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges/Taxes at any time until full payment is received.

3.6 Foreign Currency (FX) – Where exchange rate fluctuations occur or any other increases in the price of services provided which are beyond the control of All Blacks Tours, then All Blacks Tours reserves the right to adjust Package Prices accordingly, up to and including the day of departure of your itinerary, even though the balance of payment may have been made. Acceptance of this arrangement is a condition of booking.

4. Booking, Deposit and Payment

4.1 Pursuant to these Terms, you can place orders for the purchase of Package(s) from us, and we will provide the number and type of Package(s) ordered by you and accepted by us.

4.2 Numbers available for purchase for each type of Package are limited. The number of Packages per Games Event that you may purchase will be determined by us in our sole discretion.

4.3 Upon the dispatch of a Confirmation by us to you and receipt of the deposit and/or full payment in accordance with clause 3.5, a sale-and-purchase agreement for the type and number of Package(s) as explicitly stated in the Confirmation shall be deemed concluded between us and you. We shall be under no binding commitment to provide any Package in relation to an order for purchase, unless and until we dispatch a Confirmation to you, and we have receipt of the applicable deposit and/or full payment by you in accordance with clause 3.5.

4.4 The Confirmation will be sent by email and will include: 4.4.1 A booking confirmation which details the inclusions of the Package(s) purchased; and

4.4.1 A booking confirmation which details the inclusions of the Package(s) purchased; and

4.4.2 The applicable invoice and/or receipt.

These should be checked carefully, and if any details are incorrect you must inform us within five working days.

4.4.2 The applicable invoice and/or receipt.

4.5 Payment terms for Packages are on a staged payment basis as follows:

Booking on or before Sep 30, 2021: - 10% due within 7 days

- 15%% due by October 1, 2021

- 25% due by March 1, 2022 - 25% due by October 1, 2022 - 25% due by March 1 2023 (final payment for all services)

Booking on or after October 1, 2021 and on or before February 28, 2022:

- 25% due within 7 days of receipt of Confirmation

- 25% due by March 1, 2022 - 25% due by October 1, 2022 - 25% due by March 1 2023 (final payment for all services)

Booking on or after March 1, 2022 and on or before September 30, 2022:

- 50% due within 7 days of receipt of Confirmation

- 25% due by October 1, 2022 - 25% due by March 1 2023 (final payment for all services)

Booking on or after October 1, 2022 and on or before February 28, 2023:

- 75% due within 7 days of receipt of Confirmation

- 25% due by March 1 2023 (final payment for all services)

Booking on or after March 1, 2023:

- 100% due within 7 days of receipt of Confirmation (final payment for all services)

4.6 Full payment for airfares not included in the original Booking are due at the time the airfares are booked.

4.7 Payments can be made by online bank transfer, cheque, Visa, Mastercard, or American Express. Please note that a credit card administration fee incorporating the card provider’s service charge at the time will be incurred for any credit card payments made.

4.8 If you pay by internet banking, please quote your Booking reference and surname or invoice number to enable us to allocate your payment correctly.

4.9 Payment by cheque will be accepted if the cheque is drawn on a New Zealand bank account.

4.10 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your Booking and levy a cancellation charge as outlined in the Cancellation clause 6.

4.11 Notwithstanding the preceding clauses, in the event that you place an order for the purchases of Package(s) through our website, then you must complete the necessary payment instructions at the time of placing the relevant order. If a Confirmation is not received after placing an order on the website, it is your responsibility to confirm with us whether or not you have successfully purchased the Package(s) ordered.

5. Bonus Pass

5.1 If you have purchased a Bonus Pass by paying a $149 deposit toward our Packages, you are guaranteed access to an exclusive pre-sale window and may redeem your $149 deposit against any Package, subject to availability.

5.2 To redeem your Bonus Pass, you must enter your Bonus Pass reference number on the website where required, or quote on the manual booking form. $149 will be deducted from the final balance payment for your Booking.

5.3 If you attempt to redeem your Bonus Pass deposit for a Package that is no longer available and you do not wish to purchase any other Package, you are entitled to a refund of the Bonus Pass deposit.

5.4 You have until 1 September 2023 to redeem your Bonus Pass deposit towards a Package or to request a refund of your Bonus Pass deposit. If no contact is made with us before 1 September 2023 to redeem your Bonus Pass deposit or request a refund, no refund will be available.

6. Cancellation

6.1 All cancellations must be advised in writing by post or email to from the Lead Booker and are only effective from the date they are received by our office.

6.2 In the event that you cancel all or part of your Booking more than 365 days before departure of your Tour, you will receive a refund for all payments received for the cancelled Package(s). All payments already received for a Package which is cancelled 365 days or less before departure of your Tour are non-refundable.

6.3 All Blacks Tours or its third party reserve the right either before or during the Tour to refuse to carry or accommodate any customers which it reasonably considers, in the light of the best interests of all participants in the Tour, to be disruptive to the Tour or the enjoyment, comfort or safety of other customers or our staff (whether because under the influence of alcohol, narcotics or otherwise).

6.4 We may cancel your Booking if you become subject to an Insolvency Event.

7. Unused services

7.1 Refunds will not be provided where due to illness or personal choice you do not utilise part of or all of the Package services.

8. Changes by us

8.1 Because Packages are planned well in advance of the Tournament, we may occasionally need to make changes to the services included in your Package. We reserve the right to make changes to the itinerary of your Package at any time.

8.2 We will advise you of changes at the earliest possible date.

8.3 Some suppliers of the services included in your Package reserve the right to cancel or amend the services they provide. As such, we will use reasonable endeavours to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.

9. Tour group sizes

9.1 Prices and arrangements have been made based on minimum group sizes for a Tour.

9.2 In the event that minimum Tour numbers are not met, we reserve the right to impose a surcharge, amend itinerary events so that the Tour may proceed, and/or cancel the Tour (including your Package(s)).

9.3 Should we choose to impose a surcharge; you will have the right to cancel within 7 days of notification without penalty and we will refund all monies paid by you to us for the relevant Package(s). Should we choose to cancel the Tour due to the minimum group sizes not being met, you will be entitled to a full refund of the monies paid by you to us for the relevant cancelled Package(s) and we shall have no further liability to you

10. Flights and other travel

10.1 Where flights are listed as an optional product, special group airfares have been included in the pricing. Where group discounted airfares are no longer available at the time of booking, subject to availability, we will provide you with revised pricing for the applicable flights for an applicable booking fee.

10.2 All flights are not considered as part of your Package and are considered a separate product booked on your behalf with the relevant airline.

10.3 In the event that flights are cancelled or postponed for you cannot fly for any reason beyond our control, all refunds will be in accordance with the relevant airline’s terms and conditions. All Blacks Tours cannot be held responsible for your inability to travel. If you cannot travel for any reason outside of our control, you will not be entitled a Package refund provided All Blacks Tours can fulfil the Package.

10.4 As airlines reserve the right to alter schedules, All Blacks Tours cannot be held responsible when confirmed flights are subsequently changed or cancelled. Once issued, airline tickets are non-refundable and non- transferable. Please refer to the airline fare rules and conditions of carriage.

10.5 Domestic connections from main centres (Auckland, Wellington, Christchurch) will be specified if available. Add-on fares from other domestic points within New Zealand are available at extra cost. Please contact us if you require assistance in this regard.

10.6 All Taxes and fees associated with the airfare (including fuel surcharges, departure taxes and government levies) are included in the Package price but are subject to change without notice.

10.7 Subject to availability and payment of the additional specified price, you may upgrade your flights. If flight upgrade payments are non-refundable we will notify you of this beforehand and as such if you cancel a Package that includes an upgraded flight you will not be reimbursed for these payments.

10.8 Earning Airpoints/Status points will depend on what your Package is. Please check at the time of Booking.

10.9 All travel booked as part of a Package will be subject to the relevant travel provider’s conditions of carriage in force from time to time. We shall not be liable for any breaches by you of the conditions of carriage and any subsequent refusal of the airline to allow you to travel.

10.10 You must arrive prior to the check in, and boarding times specified by the relevant airline or other travel service providers. We are unable to delay departure times and therefore will not be liable should you miss a departure time. We shall not be required to hold up a flight (or other travel service) to wait for you or to provide a seat on any other flight (or other travel service) if you do not arrive on time and miss the departure.

10.11 All journey times are approximate. We shall not be responsible for delays or cancellation caused by reasons outside of its direct control.

11. Accommodation

11.1 While we will use best endeavours to secure your preferred room configuration and hotel option, we are unable to guarantee these requests due to limitations on the number and types of rooms/hotels available.

11.2 Hotel and facility descriptions on the All Blacks Tours website and other publications are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view, or other specifications included in your Booking.

11.3 Bonds or credit card imprints may be required by hotels. These are usually requested by the hotel at the time of check-in.

11.4 All Blacks Tours will not be responsible, and you shall indemnify us for any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.

11.5 All accommodation shall be subject to the accommodation provider’s terms of occupancy in force from time to time. We shall not be responsible for any breaches by you of the terms of occupancy and any subsequent refusal of the accommodation provider to accommodate you.

11.6 The accommodation provided as part of our Package does not include any room service, mini bar purchases, internet access, telephone charges, pay-tv services, parking, porterage, food or beverages or any other service charges. You will need to settle your accounts with the relevant accommodation provider for any additional service charges prior upon checking out.

12. Tour merchandise

12.1 Where applicable, please choose Tour merchandise sizes carefully as it will not be possible to exchange these items at a later date.

12.2 While we try to ensure all Tour merchandise is correct, we cannot accept responsibility if the sizing does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.

13. Match Tickets – Please also refer to Rugby World Cup 2023 Ticket Terms and Conditions

13.1 All Match Tickets included in your Package are officially supplied by the organisers of Rugby World Cup 2023, for which an administration fee is paid. This is included in the price of the

Package(s) you have purchased. You, in purchasing a Package, formally accept and agree to be bound by (and to comply with) the Ticket Terms and Conditions. The Ticket Terms and Conditions are attached to these Terms and Conditions. You are also required to inform any guest on whose behalf you are purchasing a Package of the Ticket Terms and Conditions and that by accepting the Tickets, such guest(s) agrees to be bound by the Ticket Terms and Conditions.

13.2 Any breach of the Ticket Terms and Conditions (including, for the avoidance of doubt, the prohibitions on resale, transfer and commercial use) shall constitute a material breach of the Booking and may result in the cancellation of the relevant Match Tickets. If we are made aware of any prohibited use of your Match Tickets or any other breach of the Ticket Terms and Conditions, we reserve the right to cancel your Tickets, Package and/or Booking.

13.3 Subject to Clause 22, if a Ticket is cancelled for any reason that cannot be attributed to you (including but not limited to cancellation or postponement of a Match, no spectators being permitted to attend a Match, or the Match being played with reduced spectator capacity), any refund will be subject to the Ticket Terms and Conditions. We will take reasonable steps to apply for any refund of the relevant Ticket Face Value and pass onto you any such refund after receiving the relevant refund from the Ticket issuer. The remainder of your Package will be unaffected by the cancelled Ticket and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered in the event that a Ticket is cancelled for any reason.

13.4 Provided the Package price and full amount of the applicable Taxes has been paid in full, we will distribute your Match Tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure but reserve the right to amend this at any time. Once distributed Match Tickets are your responsibility and cannot be replaced.

13.5 Please note that All Blacks Tours cannot be held responsible where the position or perceived quality of your seat at the Match does not meet your personal expectations.

13.6 If you would like your seating allocation to be “linked” to other customers, please speak to one of our consultants. While we will try to allocate seats for linked Bookings together, this will be dependent on the Ticket allocations we receive and cannot be guaranteed.

14. Itineraries

14.1 The Tournament fixtures and itineraries shown on the website and any All Blacks Tours published materials are correct at the time of publication. If the Tournament schedules are changed due to circumstances beyond the control of All Blacks Tours, the Package inclusions and pricing may have to be altered.

15. Special events and promotions

15.1 The celebrities or players in attendance at an event are at the complete discretion of All Blacks Tours, and you acknowledge that the people advertised as being in attendance at an event may change at short notice.

15.2 The date, time and venue of an event may change due to reasons outside our control. We are not responsible for any additional costs if such changes do not fit in with your travel and accommodation plans.

16. Official Hospitality

16.1 If you purchase, Official Hospitality as part of your Package, you agree to be bound by the relevant terms and conditions applicable to such Official Hospitality Package in addition these Terms and Conditions and the Ticket Terms and Conditions.

17. Our responsibilities

17.1 The services that we supply consist solely of:

  1. • Arranging and coordinating travel, accommodation, Tickets and events on your behalf;
  2. • Making Bookings and issuing Tickets and vouchers to customers for the provision of services and facilities by suppliers.

17.2 We act as agent only and do not provide any accommodation and travel services which form part of a Package. The agreement for any accommodation or travel services booked as part of your Package is with the relevant service provider and upon the terms and conditions applied by them. To the extent permitted by law, neither All Blacks Tours nor any of its related body corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom it has no direct control.

17.3 You agree that your sole recourse with respect to services provided by a supplier shall be directly against the supplier concerned.

18. Documentation

18.1 Please check all of the confirmation letters and documentation distributed to you in relation to your travel and accommodation to ensure it fully meets your requirements. You must bring any errors to our attention at least 14 days before your travel date or we cannot guarantee the errors will be corrected to your satisfaction. All Blacks Tours will not accept responsibility for any documents subsequently altered without our consent.

19. Passport and visa requirements

19.1 You will need a current passport that must be valid for at least six months after your return to New Zealand.

19.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance. It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to New Zealand and will be responsible for all costs related to the same.

19.3 Official travel advice issued by the New Zealand Ministry of Foreign Affairs and Trade is available by visiting their website at We recommend that you review this information both prior to making your Booking and prior to departure.

20. Insurance

20.1 It is a condition of purchasing a Package that you have adequate travel insurance for you and all other members of your party.

20.2 During the Booking process All Blacks Tours can provide you with details of our recommended insurance provider. Alternatively, you can arrange your own travel insurance cover.

20.3 To the extent permitted by law, All Blacks Tours will not be responsible for any personal injury you suffer during your travels.

21. Force Majeure

21.1 If we are delayed in or prevented from performing our obligations due to a Force Majeure Event, then such delay or non-performance shall not be deemed a breach or entitle a claim for injury, damage, loss, delay, additional expenses, or inconvenience. Further, we shall not be liable for any injury, damage, loss, delay, additional expenses, or inconvenience as a result of any postponement, re-arrangement or cancellation of Rugby World Cup 2023, Matches, Match Tickets or the amendment of Match times and dates or the playing of extra time.

21.2 Our obligations shall be suspended while such Force Majeure Event continues.

21.3 In the event that that part or whole of the Package cannot be performed due to a Force Majeure Event, we will take all reasonable steps to source refunds from third party suppliers to the maximum extent possible subject to deductions for our reasonable costs and expenses.

22. Frustration of Contract

22.1 In the event that the contract cannot be performed as intended under these Terms and Conditions due to an unforeseen event, and the contract is therefore frustrated, we will take all reasonable steps to source refunds from third party suppliers to the maximum extent possible subject to deductions for reasonable costs and expenses.

22.2 The provisions in this clause 22 will prevail over the Contracts and Commercial Law Act 2017.

23. Limitation of Liability

23.1 Except as required by law (and to the minimum extent required by law), neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of or that are in connection with any duty or obligation under these Terms and Conditions or any duty or obligation at law.

23.2 To the extent that we have any liability to you under these Terms and Conditions or at law, that liability shall be capped to the amount that you have paid or is payable to us in accordance with these Terms and Conditions.

24. Privacy

24.1 Our collection, storage, and use of your personal information is subject to All Blacks Tours’ privacy policy which can be found at, and is also subject to all applicable laws, including the Privacy Act 2020 (New Zealand).

24.2 You have the right to access your personal information recorded by us and to have it updated and corrected as necessary by contacting us.

24.3 You agree to All Blacks Tours sharing your name and passport number with the official travel programme operator for RWC2023, Couleur, along with the names and passport numbers of any of your guests who you are purchasing a Package on behalf of.

25. Consumer Guarantees Act

25.1 Unless clause 25.2 applies, the Consumer Guarantees Act 1993 applies to the services we provide and nothing in these Terms and Conditions is intended to contract out of or limit the application of the Consumer Guarantees Act 1993.

25.2 If you are entering into this Agreement in trade (as that term is defined under the Consumer Guarantees Act 1993), then we each confirm, acknowledge and agree that the goods and services are supplied to you and acquired by you in trade for a business purpose, and that the statutory guarantees and implied terms, covenants and conditions contained in the Consumer Guarantees Act 1993 are excluded to the fullest extent permitted at law, and do not apply.

26. Accuracy

26.1 All reasonable care has been taken to ensure the accuracy of information on the website and other published material - however, prices and services offered are subject to change.

26. Governing law

26.1 These Terms and Conditions are governed by New Zealand law and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these Terms and Conditions.