ALL BLACKS TOURS TERMS AND CONDITIONS
Below are the Terms and Conditions for use of this website and to the All Blacks Tours’ packages. By placing a booking with All Blacks Tours, you agree to be bound by each of the provisions of these Terms and Conditions (the "Terms and Conditions").
References to "", "us", "we", and "our" are to Sports Travel and Hospitality New Zealand Limited, Company Number 3880562 (trading as All Blacks Tours) and references to "you" are to you as the customer that purchases (or otherwise obtains or uses) an All Blacks Tours Package.
Please note that other than as set out in these Terms and Conditions all Bookings are non-refundable. Travel insurance is your responsibility to purchase to cover yourself if you need to cancel your All Blacks Tours package. Insurance should be purchased at the same time you make your Booking with All Blacks Tours.
GENERAL TERMS AND CONDITIONS
Definitions
In these Terms, the words and expressions set out below shall, unless the context otherwise requires, have the following meanings set out in Appendix 1 of these Terms and Conditions:
1.1 Age: You must be at least 18 years old to purchase an All Blacks Tours Package.
1.2 Lead booker: If you are making a Booking for more than one person, the person submitting the online Booking and/or who signs the Booking form is the "lead booker". The lead booker is responsible for:
(a) Making full payment on the price of the Package(s) purchased, including any insurance premiums and cancellation or amendment charges.
(b) Keeping all other people for whom the Booking is made fully informed, as all documents and information regarding the Package will be sent to the lead booker; and
(c) Procuring that all other people for whom the Booking is made understand, agree to and comply with the provisions of these Terms and Conditions. For the avoidance of doubt, the lead booker shall be responsible for any breach of these Terms and Conditions by any other person for whom the Booking is made or to whom the lead booker makes a Package available.
1.3 Insurance: If your Booking includes travel, you must purchase adequate travel insurance for you and all other members of your party at or around the time of purchasing your Package and in any case prior to departure on your travel date. Subject to clause 4, All Blacks Tours will not be liable to provide a refund or cancel your Booking if for any reason you are unable to utilise the Package other than for a reason attributable to All Blacks Tours.
1.4 Consent to photos: Photographers and film makers may be in attendance on tour and may capture your image. It is a condition of purchase of a tour Package that you consent to being photographed, filmed, identified and/or otherwise recorded by All Blacks Tours and/or New Zealand Rugby. Such persons, without payment, shall have the right to use any such photographs, film or recordings both during and after the relevant tour, for the maximum duration permitted under the applicable laws and, when applicable, at least until they are in the public domain, in any content format and through any media or technology whether now existing or created in the future and whether such use is commercial or non-commercial, including without limiting the foregoing, for the purposes of marketing our services in brochures and/or on any website.
1.5 Match organiser Terms and Conditions: you must comply at all times with the relevant Terms and Conditions of the organiser of the Event or the operator of the venue where the Match is taking place as set out in Appendix 2.
2.1 All prices are stated in New Zealand Dollars per person (accommodation is on a "per room" basis) and include any applicable GST.
2.2 Prices are based on payment by credit / debit card or internet banking electronic funds transfer.
2.3 Please note that for contractual reasons, the Package price cannot be itemised. The Package price only includes the services specified in your itinerary. Any personal incidental costs incurred during travel are excluded.
2.4 If you require All Blacks Tours to make any changes to your Package, you may be charged additional fees. Any additional fees will be provided to you prior to making any such requested change.
2.5 Prices are based on supplier costs, exchange rates, taxes, levies, and surcharges at the time of publication. Prices are subject to change due to currency fluctuations, inflation and/or increase in supplier costs and regulatory charges at any time until full payment is received. If we advise you that the price of the Package(s) has changed substantially pursuant to this clause 2.5, you have the right to cancel your Booking in accordance with clause and we will refund you.
3.1 Pursuant to these Terms, you can place orders for the purchase of package(s) from us, and we will provide the number and type of package(s) ordered by you and accepted by us.
3.2 Numbers available for purchase for each type of package are limited. The number of packages per Event that you may purchase will be determined by us in our sole discretion.
3.3 Upon the dispatch of a Confirmation by us to you and receipt of the deposit and/or full payment in accordance with clause 3.4, a sale-and-purchase agreement for the type and number of Package(s) as explicitly stated in the confirmation email shall be deemed concluded between us and you. We shall be under no binding commitment to provide any package in relation to an order for purchase, unless and until we dispatch a confirmation email to you, and we have full payment by you in accordance with clause 3.3.
3.4 Payment Date: 100% payment is due at the time of Booking (along with confirmation of travel insurance purchased).
3.5 Payments can be made by internet banking electronic funds transfer, Visa, Mastercard, or American Express. Please note that a credit card services charges will apply.
3.6 If you pay by credit card, All Blacks Tours is entitled to request photographic identification to verify the legitimacy of the purchase.
3.7 If you request to pay by electronic banking transfer, full payment must be received within 24hours of receipt of invoice from us. On payment, please quote your Booking reference and surname or invoice number to enable us to allocate your payment correctly.
3.8 If we have not received payments within the timeframes outlined above, we reserve the right to cancel your Booking as outlined in the clause 4 section below.
3.9 Except as otherwise stated in these Terms and Conditions or as required by law, if All Blacks Tours is unable to supply you with your ordered Package(s) for any reason including an error on the All Blacks Tours website such as an incorrect price being displayed, we will promptly inform you of this by email and will cancel your Package. We will refund you the full amount paid for the Package(s) and, except with respect to any applicable laws, All Blacks Tours will incur no further liability to you.
4.1 All cancellations must be requested in writing to [email protected] from the Purchaser and are only effective from the date they are received by us.
4.2 Other than as specifically permitted under clauses 5, 8, or 9 of these Terms and Conditions or in accordance with applicable laws, Bookings are non-refundable.
4.3 Most of our arrangements with suppliers are non-refundable and, subject to clause 5 , Sports Travel & Hospitality New Zealand Limited is under no obligation to pursue any suppliers for refunds.
5.1 Match Tickets: You will receive a full refund for Match Tickets included in your package if:
(a) the Match is cancelled in its entirety (including being held without general public spectators or where there are caps on attendance) and not rescheduled;
(b) you are entitled to a refund under the Ticket Conditions of Sale and Entry for the relevant Match;
5.2 Other Package Element: You will receive a full refund for the elements of your Package other than the Match Tickets, if required by law or agreed in writing by us where we feel it is appropriate in our sole discretion.
5.3 YOU ACKNOWLEDGE THAT GOVERNMENTS MAY IMPOSE ENTRY RESTRICTIONS AT ANY TIME. IN THE EVENT OF ANY RESTRICTIONS ARE IMPOSED BY ANY GOVERNMENT AT A STATE, FEDERAL OR NATIONAL LEVEL, ALL BLACKS TOURS WILL NOT BE LIABLE FOR ANY ADDITIONAL COSTS INCURRED BY YOU AS A RESULT OF SUCH RESTRICTIONS, INCLUDING BUT NOT LIMITED TO ANY ADDITIONAL ACCOMMODATION, TRAVEL AND INCIDENTAL EXPENSES NOT INCLUDED IN YOUR PACKAGE.
6.1 If we are delayed in or prevented from performing our obligations due to a Force Majeure Event, then such delay or non-performance shall not be deemed a breach or entitle a claim for injury, damage, loss, delay, additional expenses or inconvenience.
6.2 Both parties obligations shall be suspended while such Force Majeure Event continues.
6.3 Force Majeure Event is defined in the Definitions section below.
Without limiting any other provision of the Terms and Conditions relating to refunds or cancellation, refunds will not be provided where for any reason, including without limitation due to illness or personal choice, you do not utilise part of or all of the Package inclusions. Refunds may be given on a case-by-case basis on compassionate grounds at All Blacks Tours’ discretion.
8.1 Because Packages are planned several months in advance, we may occasionally need to make changes to Package inclusions. We reserve the right to make changes to your itinerary at any time. We will advise you of changes at the earliest possible date.
8.2 Some suppliers of the services included in your Package reserve the right to cancel or amend the services they provide. As such, All Blacks Tours will use reasonable endeavours to provide alternative services, however we cannot be held responsible for any such changes imposed by the supplier.
Some inclusions in Packages are based on a minimum number of persons travelling. If an inclusion fails to satisfy minimum numbers, we will notify you and (a) provide you a full refund in respect of the inclusion which is not being provided to you or (b) you may choose to cancel the Package and receive a full refund for the Package.
10.1 If you suffer from reduced mobility or have any other disability or medical condition which may affect your holiday arrangements or use of the Package (or any of its inclusions), you must provide us with full details before booking so that we can advise you if we can accommodate your request and provide you with precise information as to the suitability of the holiday taking into account your needs. We will not be responsible for any damage, injury, death or loss of any kind resulting from your failure to fully disclose relevant mobility, disability or medical information.
10.2 Please also promptly inform us in writing in the event that any material change in your mobility, any other disability or medical condition occurs after your Package has been confirmed.
10.3 If you have any dietary requests, allergies or any other special request, please advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, this is not confirmation that the request will be met. All requests are subject to availability.
11.1 Flights are not considered as part of your Package and are considered a separate product booked on your behalf by All Blacks Tours with the relevant airline and are not provided under these Terms and Conditions.
11.2 If an air reservation is made by All Blacks Tours on your behalf as part of a Package, full payment may be required for your airfare at the time of booking. All Blacks Tours does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the relevant airline. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. Airlines change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.
11.3 After payment has been received, any changes, including cancellations, incur a service fee imposed by All Blacks Tours, plus any airline penalties.
11.4 Flight delays, flight cancellations and schedule changes are the responsibility of the airline. Any refunds will be in accordance with the relevant airline’s fare rules and conditions of carriage. All Blacks Tours will not be responsible or liable for such delays or rescheduling and extra charges.
11.5 All Blacks Tours cannot be held responsible for your inability to travel. Except as specified in clause 5, 6, or 7, if you cannot travel for any reason outside of All Blacks Tours control, you will not be entitled a Package refund in circumstances where All Blacks Tours can fulfil the Package. You should ensure you have adequate travel insurance to cover any losses that result from inability to travel, including cancelled flights.
11.6 As airlines reserve the right to alter schedules, All Blacks Tours cannot be held responsible when confirmed flights are subsequently changed or cancelled by airlines. Once issued, airline tickets are non-refundable and non- transferable, except in accordance with the relevant airline’s fare rules and conditions of carriage, or as required by law. Please refer to the airline fare rules and conditions of carriage.
11.7 In the event that we receive a refund for any flights booked on your behalf, we will pass on any refund to you. If we receive a credit in lieu of a refund for cancelled flights, we will hold the credit on your behalf to be used at your discretion. Use of flight credits held by us are not required to be used in conjunction with Packages and may be used at any time in accordance with the airline fare rules and conditions of carriage.
11.8 Domestic connections from main centres will be specified if available. Add-on fares from other domestic points are available at extra cost. Please contact All Blacks Tours if you require assistance in this regard.
11.9 All travel booked alongside a Package will be subject to the relevant airline's fare rules and conditions of carriage in force from time to time. All Blacks Tours shall not be liable for any breaches by you of the fare rules or conditions of carriage and any subsequent refusal of the airline to allow you to travel.
11.10 All journey times are approximate. All Blacks Tours shall not be responsible for delays or cancellation (or any resulting loss or damage) caused by reasons outside of its direct control.
12.1 While we will endeavour to secure your preferred room request with the hotel, we are unable to guarantee these requests due to limitations on the number and types of rooms available.
12.2 Accommodation can only be utilised by the customers listed on the room booking. No part of any booking can be utilised by any other person at any time. For the avoidance of doubt, this means that the number of nights of Accommodation included in the Package cannot be divided between customers and therefore all nights booked must be utilised by the same customers.
12.3 Hotel and facility descriptions on the All Blacks Tours website and other publications are based on current hotel guides and information provided by suppliers and may change at any time. Pictures may not show the particular room, décor, view, or other specifications included in your Booking.
12.4 Bonds or credit card details may be required by hotels. These are usually requested by the hotel at the time of check-in.
12.5 Customers will not have the option to earn hotel reward points with the Accommodation included in the Package. The Accommodation provider may or may not in its sole discretion acknowledge your membership status.
12.6 All Blacks Tours will not be responsible for any charges for additional hotel services used by you or any costs charged by hotels due to damage caused by you, or for the return of any part of a bond payment.
13.1 Where applicable, please choose tour merchandise sizes carefully as it will not be possible to exchange these items at a later date for size reasons or because you change your mind.
13.2 While every effort will be made to ensure all tour merchandise is correct, we cannot accept responsibility if the merchandise does not meet your personal expectations due to the limitations of the sizes, merchandise, or styles available.
14.1 All tickets included in your Package are supplied in accordance with the Ticket Terms and Conditions of the entity hosting the game, for which an administration fee is paid. This is included in the price of your Package. You agree to comply with the relevant Ticket Terms and Conditions.
14.2 The tickets that form part of your Package may not be resold or transferred without the prior written consent of us and the Match Organiser, and you cannot advertise or offer a ticket for transfer or resale on the internet or through any other medium. Tickets also cannot be used for advertising, promotion or other commercial purposes (including prizes, competitions or trade promotions) or to enhance the demand for other goods or services without the prior written permission of the host union.
14.3 If we are made aware of any prohibited use of your Match tickets, we reserve the right to cancel your tickets with no liability to you and we may refuse to transfer your Booking.
14.4 If a Match you are scheduled to attend is cancelled, we will refund you the face value of your ticket if we are able to obtain a refund from the ticket issuer. If your package has already commenced prior to the Match being cancelled, the rest of the package will be unaffected by the Match cancellation and we will continue to provide you with the agreed services. We recommend you check your travel insurance to make sure that you are covered in the event that a Match you are due to attend is cancelled or postponed.
14.5 We will distribute your tickets to you in a manner that we deem most appropriate. We will let you know which method of distribution we intend to use prior to departure but reserve the right to amend this at any time. Once distributed tickets are your responsibility and cannot be replaced.
14.6 Please note that All Blacks Tours cannot be held responsible where the position or perceived quality of your seat at the Match does not meet your personal expectations.
14.7 If you would like your ticket seating allocation to be "linked" to other customers, please speak to one of our consultants. While every effort will be made to allocate Match seats for linked bookings together, this will be dependent on the ticket allocations we receive and cannot be guaranteed.
The fixtures and itineraries shown on the website and any All Blacks Tours published materials are correct at the time of publication but are subject to change without notice. Without limiting the foregoing, if the Match schedules are changed due to circumstances beyond the control of All Blacks Tours, the Package inclusions and pricing may have to be altered.
16.1 The celebrities or players in attendance at an event are at the complete discretion of All Blacks Tours and/or the New Zealand Rugby, and you acknowledge that the people advertised as being in attendance at an event may change at short notice.
16.2 The date, time and venue of an event may change due to reasons outside our control. We are not responsible for any additional costs if such changes do not fit in with your travel and accommodation plans.
17.1 The services that we supply consist solely of: arranging and coordinating travel, accommodation, Match tickets and associated events; and making bookings and issuing tickets and vouchers to customers for the provision of services and facilities by suppliers.
17.2 We undertake to perform these services in accordance with the relevant laws, with reasonable care and skill. However, we will not be held liable for any loss, damage, or claim arising from acts or defaults outside the control of All Blacks Tours and its employees - including (but not limited to) suppliers of travel, accommodation, and Match tickets in connection with your Package.
17.3 To the extent permitted by law, our liability to you and your party will be limited to the value of the total cost of your Package.
18.1 You represent and warrant that you are purchasing the Package(s) for use by you and your guests only. You shall not be entitled to resell, exchange or make available to any other person the Package(s) or any element of the Package(s) (including, without limitation, the Tickets) or combine the Package with other elements and resell to third parties unless you have been appointed as an official travel agent or reseller by us. We reserve the right to cancel your Package (including Tickets) if you are in breach of this clause 18.1 without compensation or refund.
18.2 We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our customers. We will refuse to deal with and may terminate without providing refunds the Package of customers who act in a manner deemed unacceptable by us and you may be barred from future trips with All Blacks Tours and Sports Travel and Hospitality family of brands. This may include (but is not limited to):
Please check all of the confirmation letters and documentation distributed to you in relation to your travel and accommodation to ensure it fully meets your requirements. You must bring any errors to our attention at least 14 days before your travel date or we cannot guarantee the errors will be corrected to your satisfaction. All Blacks Tours will not accept responsibility for any documents subsequently altered without our consent.
20.1 If your Package includes services fulfilled outside New Zealand, you will need a current passport that must be valid for at least six (6) months after your return to New Zealand.
20.2 You must check passport, visa, immigration, health, and customs regulations and requirements well in advance. It is your responsibility to ensure you have the correct documentation to allow your entry overseas and/or return to New Zealand.
20.3 You must ensure that you are aware of any health requirements and recommended precautions relevant to your Package and ensure that you carry all necessary documentation.
20.4 Official travel advice issued by the NZ Government is available by visiting their website at https://smartstart.services.govt.nz/. We recommend that you review this information both prior to making your Booking and prior to departure.
21.1 To the extent permitted by law, All Blacks Tours is not responsible for any personal injury you (or any person for whom the Booking is made) suffer during your travels or arising out of or in connection with use of a Package except liability arising as a result of any negligence, fraud, wilful misconduct or breach by All Blacks Tours.
22.1 Except as required by law (and to the minimum extent required by law), neither party shall be liable to the other for any indirect or consequential losses, costs or damages that arise out of or that are in connection with any duty or obligation under these Terms and Conditions or any duty or obligation at law.
22.2 All Blacks Tours will not be liable where any failure in the performance of the contract is due to:
(a) you or a member of your party (for example if you break a law in the country visited); or
(b) a third party unconnected with the provision of your Package or arrangements; or
(c) unusual, unavoidable, unforeseeable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which we or our suppliers, even with all due care, could not foresee or forestall.
22.3 To the extent that we have any liability to you under these Terms and Conditions or at law, that liability shall be capped at the total cost of your Package.
22.4 You will indemnify All Blacks Tours from and against all claims, costs, losses, damages, expenses, demands and liabilities suffered or incurred by All Blacks Tours as a result of a breach by the you or a member of your party of these Terms and Conditions or in connection with, resulting from, or arising out of any and all acts or omissions of you or a member of your party.
23.1 Our collection, storage, and use of your personal information is subject to All Blacks Tours' privacy policy which can be found at www.allblackstours.com/privacy-policy/, and is also subject to all applicable laws, including the Privacy Act 2020.
23.2 When making a Booking, we are required to collect the following details from you for each individual who will be attending the Match as part of your Booking, for any ticketing queries (including lost tickets) which may arise during a Match: name, suburb, state of residence, country and seat number details. You agree that providing this information is a condition of you purchasing the Package.
23.3 You have the right to access your personal information stored in the All Blacks Tours database and to have it updated and corrected as necessary by emailing [email protected].
24.4 All Blacks Tours will not store or use any sensitive data that is not required to fulfil the purpose for which it was collected.
Subject to clause 22.1, nothing in these Terms and Conditions is intended to limit or exclude All Black Tour’s liability of your rights if you are a consumer for the purposes of the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Notwithstanding the foregoing, where you purchase or hold yourself out as purchasing a Package for the purposes of business, the provisions of the Consumer Guarantees Act will not apply to the supply of such services.
All reasonable care has been taken to ensure the accuracy of information on the website and other published material - however, prices and services offered are subject to change without notice.
In the event that any term or condition contained in these Terms and Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to the extent necessary to allow all remaining terms and conditions to survive and continue as binding.
These Terms and Conditions are governed by the law of New Zealand and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these Terms and Conditions.
