What do you need to know?
As we enter a period of lockdown, we want to make sure we keep our lines of communication open with our customers. We'll use this page as a tool to answer our customers key questions and communicate important news.
We will regularly update this page as new information presents itself, so please refer back to it as often as you like - or flick us an email at firstname.lastname@example.org and we can help you out in any way we can.
What do we know about All Blacks Tests in 2020?
As it currently stands, NZ is in a period of lockdown for a minimum of four weeks. However, no decision has been made on the future of the All Blacks 2020 season. All games are still currently scheduled to take place. We don't know much more than you at this point, but we are in close contact with NZR and as soon as we know more, our customers will be the first to know.
Are you a customer who booked a 2020 tour?
If you have booked a tour with us, we are accepting refunds up until 30 April 2020.* Please contact email@example.com and we can help you out.
An opportunity for you to #BeThere in 2020 without any payment
To all our customers, we want to extend the opportunity to reserve your spot on any tour, for no cost. Once the implications of COVID-19 blow over, we'll contact you for a deposit. If you decide you don't want to go, we can cancel your booking - no questions asked. If you're interested, get in touch with us on 0800 87 2011 or flick us an email at firstname.lastname@example.org and tell us what tour you're interested in.
It's business as usual for us at All Blacks Tours
With All Blacks test matches still going ahead, it's business as usual for us - but we are keeping tabs on the situation as we're aware that things can change at pace.
From the team at All Blacks Tours.
*We will be accepting refund requests up until 30 April 2020. Refund requests must be for travel packages during 2020. In the case of Test cancellations (or being played behind closed doors), any customer that does not request a refund before 30 April 2020 will receive a credit that can be used for any All Blacks Tours package in the future. Due to the ever changing landscape and uncertainty of Tests going ahead, All Blacks Tours will continue to review the refund position.