What do you need to know?

As we navigate these uncertain times, we want to make sure we keep our lines of communication open with our customers. We'll use this page as a tool to answer our customers key questions and communicate important news.

We will regularly update this page as new information presents itself, so please refer back to it as often as you like - or flick us an email at [email protected] and we can help you out in any way we can.

It's business as usual for us at All Blacks Tours

With All Blacks test matches still going ahead, it's business as usual for us - but we are keeping tabs on the situation as we're aware that things can change at pace. 

Package Inclusions

Although we may be proceeding as normal throughout this situation, some of our suppliers may be feeling the pinch. With this in mind, all elements within our travel packages are subject to availability and we may be forced to change inclusions due to changes in supplier circumstance.

We are in constant discussions with all of our suppliers and we will certainly let you know if we are forced to make alternate arrangements to your package, whereupon you can decide if you're still keen to join us. 

RWC 2023 Refund Policy

We know that COVID-19 has created a bit of uncertainty worldwide, but we don't want that to worry you.

Every RWC 2023 booking is eligible for a full refund if they wish to cancel their booking up to 365 days from the start of their package.

If you want to learn more about our refunds policy, feel free to reach out to us at [email protected].

All Blacks Tours Covid-19 Policy

If you test positive for Covid-19 while on tour with All Blacks Tours, you will be required to follow the government requirements of the country you are in when you test positive as well as the All Blacks Tours Covid-19 Policy.

We encourage anyone with any symptoms of Covid-19 to self-test while away on tour. All Blacks Tours will supply Rapid Antigen Tests (RATs) upon request subject to availability. We suggest you bring some of your own RATs to ensure you have access to a test. You must advise All Blacks Tours staff as soon as possible in the event you test positive for Covid-19. 

If you test positive for Covid-19 and the local government of your Package destination requires you to isolate, you must not attend a Match if it is within the isolation period of the country you are in. You will be refunded for the cost of your Match Ticket if you are not permitted to attend the Match due to Covid-19 regulations.

Should you test positive for Covid-19, for the health and safety of All Blacks Tours’ staff and customers, you will not be permitted to travel on All Blacks Tours’ transfers or attend All Blacks Tours group events until you have completed the recommended isolation period as advised by the local government of the Package destination.

If your All Blacks Tours Package is interrupted due to Covid-19, All Blacks Tours staff will use their best efforts to help you make new arrangements, including communicating with hotels and transfer providers on your behalf.

If you are required to isolate or change the itinerary of your trip due to Covid-19, All Blacks Tours will not be liable for any additional costs incurred by you in relation to your isolation, including but not limited to, the cost of any additional accommodation, travel, medical costs, or any costs associated with having to return home early from your All Blacks Tours Package, and any incidental expenses. For the avoidance of doubt, refunds will not be provided to any customer who cannot fulfil the entirety of their Package due to Covid-19 once their Package has commenced.

Purchasing travel insurance is a mandatory requirement when booking an All Blacks Tours Package. It is your responsibility to check if your travel insurance policy covers any additional costs you may incur or any refunds for services you miss out on in relation to Covid-19.

If you need help purchasing travel insurance, you can contact us at [email protected]. Our team will be happy to help you out.

Stay safe,

From the team at All Blacks Tours.

Extensive information on Covid-19 can be found on the websites of Ministry of Health, WHO and the Centers for Disease Control and Prevention.