What do you need to know?
As we navigate these uncertain times, we want to make sure we keep our lines of communication open with our customers. We'll use this page as a tool to answer our customers key questions and communicate important news.
We will regularly update this page as new information presents itself, so please refer back to it as often as you like - or flick us an email at firstname.lastname@example.org and we can help you out in any way we can.
What do we know about All Blacks Tests in 2020?
As it currently stands, the Steinlager Series (the first July Tests against Wales in Auckland on the 4th July, the second Test against Wales in Wellington on the 11th July and the Test against Scotland in Dunedin on the 18th July) have been officially postponed. All other matches are scheduled to proceed as planned, however, we remain in very close contact with New Zealand Rugby with regards to the status of the 2020 Schedule and will inform our customers as soon as we hear news on a particular match.
Are you a customer who booked a 2020 tour?
If you have booked a tour with us, we are accepting refunds for the foreseeable future.* Please contact email@example.com and we can help you out.
An opportunity for you to #BeThere in 2020 without any payment
To all our customers, we want to extend the opportunity to reserve your spot on any tour, for no cost. Once the implications of COVID-19 blow over, we'll contact you for a deposit. If you decide you don't want to go, we can cancel your booking - no questions asked. If you're interested, get in touch with us on 0800 87 2011 or flick us an email at firstname.lastname@example.org and tell us what tour you're interested in.
It's business as usual for us at All Blacks Tours
With All Blacks test matches still going ahead, it's business as usual for us - but we are keeping tabs on the situation as we're aware that things can change at pace.
Although we may be proceeding as normal throughout this situation, some of our suppliers may be feeling the pinch. With this in mind, all elements within our travel packages are subject to availability and we may be forced to change inclusions due to changes in supplier circumstance.
We are in constant discussions with all of our suppliers and we will certainly let you know if we are forced to make alternate arrangements to your package, whereupon you can decide if you're still keen to join us.
From the team at All Blacks Tours.
*We are accepting refunds for the foreseeable future. Should we hear a particular match is cancelled, played behind closed doors, or impacted in any way that means audiences cannot attend, we will get in touch with you directly with options on what you can do with your paid deposits for this particular match package.